Privacy Policy

ERBESSD INSTRUMENTS® TECHNOLOGIES INC

ERBESSD INSTRUMENTS® Website (www.erbessd-instruments.com), including all information and materials contained on it, is managed by ERBESSD INSTRUMENTS® TECHNOLOGIES INC. (ERBESSD INSTRUMENTS®), according to the laws of the United States, located at 19 Exchange Street, Glens Falls, NY 12801 USA. If you wish to contact us, you may do so through www.erbessd-instruments.com or call us on +1-877-223-4606.

This Privacy Policy (the “Policy”) explains how ERBESSD INSTRUMENTS® (“we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit our website, contact us, purchase our products, or otherwise interact with us. It also describes the rights and choices available to you under applicable United States and European Union privacy laws, including the EU General Data Protection Regulation (“GDPR”), the UK GDPR, the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA/CPRA”), and other applicable U.S. state privacy laws.

Please read this Policy carefully. By accessing or using our website and services, you acknowledge that you have read and understood the practices described in this Policy.

1. Scope of This Policy

This Policy applies to personal information we collect through our website, our online and offline sales channels, customer support interactions, marketing communications, events, and any other services that link to or reference this Policy (collectively, the “Services”).

This Policy does not apply to third-party websites, products, or services that we do not own or control, even where they are accessible through links on our website. We encourage you to review the privacy notices of any third party before providing them with your personal information.

2. Data Controller and Contact Details

For the purposes of the GDPR and UK GDPR, the data controller responsible for your personal information is:

• Entity: ERBESSD INSTRUMENTS® TECHNOLOGIES INC. (ERBESSD INSTRUMENTS®)
• Address: 19 Exchange Street, Glens Falls, NY 12801, USA
• Telephone: +1-877-223-4606
• Website / Contact: www.erbessd-instruments.com

If you have questions about this Policy or wish to exercise your privacy rights, please contact us using the details above. Where required by law, we will respond within the timeframes set out by the applicable regulation.

3. Information We Collect

We collect personal information in several ways: information you provide to us directly, information we collect automatically when you use our website, and information we receive from third parties.

3.1 Information You Provide to Us

• Identity and contact data: name, company or organization name, job title, email address, postal address, and telephone number.
• Account and transaction data: order history, product and service preferences, billing and shipping details, and records of support or warranty requests.
• Payment data: payment card or banking information processed through our payment providers. We do not store full payment card numbers on our own systems.
• Communications: the content of messages, inquiries, feedback, and any information you choose to share when you contact us or subscribe to newsletters.

3.2 Information We Collect Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, and language settings.
• Usage data: pages viewed, links clicked, referring URLs, dates and times of access, and other interactions with our website.
• Cookies and similar technologies: information collected through cookies, pixels, and similar technologies as described in Section 10 (“Cookies and Tracking Technologies”).

3.3 Information from Third Parties

We may receive personal information from business partners, resellers, distributors, analytics providers, advertising networks, and publicly available sources, which we combine with information we already hold in order to provide and improve our Services.

3.4 Sensitive Information

We do not intentionally collect special categories of personal data (such as health, biometric, or government-identifier data) through our website. Please do not submit such information unless specifically requested and lawfully justified.

4. How We Use Your Information

We use personal information for the following purposes:

• To provide, operate, and maintain our website and Services.
• To process and fulfill orders, deliver products, and provide technical support and warranty services.
• To respond to your inquiries, requests, and communications.
• To send administrative information, such as updates to our terms, policies, and service notices.
• To send marketing and promotional communications where permitted by law or with your consent, and to allow you to opt out at any time.
• To personalize your experience and improve our website, products, and Services.
• To conduct analytics, research, and measure the effectiveness of our content and advertising.
• To detect, prevent, and address fraud, security incidents, and other harmful or unlawful activity.
• To comply with legal obligations and enforce our terms and agreements.

5. Legal Bases for Processing (EU/UK Users)

If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, we process your personal information only when we have a valid legal basis to do so. The legal bases we rely on are:

• Performance of a contract: to fulfill orders and provide the Services you have requested.
• Consent: where you have given clear consent, for example to receive marketing emails or to set non-essential cookies. You may withdraw consent at any time.
• Legitimate interests: to operate and improve our business, secure our systems, and understand how our Services are used, provided these interests are not overridden by your rights.
• Legal obligation: to comply with applicable laws, regulations, and lawful requests from authorities.

6. How We Share Your Information

We do not sell your personal information for money. We may share personal information in the following circumstances:

• Service providers: with vendors who perform services on our behalf, such as hosting, payment processing, shipping, analytics, customer support, and marketing, under contractual obligations to protect your data.
• Business partners: with resellers and distributors as needed to fulfill your requests.
• Legal and safety: when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of ERBESSD INSTRUMENTS®, our users, or others.
• Corporate transactions: in connection with a merger, acquisition, financing, reorganization, or sale of assets, in which case personal information may be transferred as part of that transaction.
• With your consent: for any other purpose disclosed to you at the time we collect the information.

Note on “sharing” under U.S. state laws: Certain U.S. state privacy laws define “sharing” or “selling” broadly to include disclosures for cross-context behavioral advertising. Where applicable, we honor opt-out requests and recognized opt-out preference signals as described in Section 8.

7. International Data Transfers

We are based in the United States, and the personal information we collect may be processed in, transferred to, or stored in the United States and other countries that may have data protection laws different from those in your country.

Where we transfer personal information from the EEA, the UK, or Switzerland to a country that has not been deemed to provide an adequate level of protection, we implement appropriate safeguards, such as the European Commission’s Standard Contractual Clauses and the UK International Data Transfer Agreement or Addendum, together with supplementary measures where necessary. You may request a copy of the safeguards we use by contacting us.

8. Your U.S. Privacy Rights (Including California)

Depending on your state of residence, U.S. privacy laws such as the CCPA/CPRA and comparable laws in other states may grant you the following rights, subject to certain exceptions:

• Right to know / access: to request the categories and specific pieces of personal information we have collected about you.
• Right to delete: to request deletion of personal information we have collected, subject to legal exceptions.
• Right to correct: to request correction of inaccurate personal information.
• Right to opt out: to opt out of the “sale” or “sharing” of personal information and of targeted advertising.
• Right to limit: to limit the use of sensitive personal information, where applicable.
• Right to non-discrimination: to not receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, contact us using the details in Section 2. We will verify your request and may ask for information to confirm your identity. You may use an authorized agent to submit a request on your behalf, subject to verification. Where supported, we honor browser-based opt-out preference signals (such as Global Privacy Control).

9. Your Rights Under the GDPR and UK GDPR

If you are located in the EEA, the UK, or Switzerland, you have the following rights regarding your personal information:

• Access: to obtain confirmation of whether we process your data and a copy of that data.
• Rectification: to have inaccurate or incomplete data corrected.
• Erasure: to request deletion of your data in certain circumstances (the “right to be forgotten”).
• Restriction: to request that we limit the processing of your data.
• Portability: to receive your data in a structured, commonly used, machine-readable format and to transmit it to another controller.
• Objection: to object to processing based on legitimate interests or to direct marketing.
• Withdraw consent: to withdraw consent at any time where processing is based on consent, without affecting prior lawful processing.

To exercise any of these rights, please contact us using the details in Section 2. You also have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner’s Office (ico.org.uk).

10. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, and, where permitted, deliver relevant advertising. Cookies fall into the following general categories:

• Strictly necessary cookies: required for the website to function and cannot be switched off in our systems.
• Performance and analytics cookies: help us understand how visitors use our website so we can improve it.
• Functional cookies: remember your choices and preferences.
• Advertising / targeting cookies: used to deliver and measure advertising relevant to your interests.

Where required by law, we obtain your consent before placing non-essential cookies. You can manage your preferences through our cookie banner or settings, and you can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

11. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide the Services, comply with our legal, accounting, and reporting obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.

12. Data Security

We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential.

13. Children’s Privacy

Our Services are intended for businesses and individuals who are at least 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

14. Your Marketing Choices

You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly. Even if you opt out of marketing messages, we may still send you non-promotional communications, such as those relating to your orders or our ongoing business relationship.

15. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.

16. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will revise the “Last updated” date at the top of this Policy and, where required, provide additional notice. We encourage you to review this Policy periodically.

17. How to Contact Us

If you have any questions, concerns, or requests regarding this Policy or our handling of your personal information, please contact us:

• ERBESSD INSTRUMENTS® TECHNOLOGIES INC. (ERBESSD INSTRUMENTS®)
• 19 Exchange Street, Glens Falls, NY 12801, USA
• Phone: +1-877-223-4606
• Website: www.erbessd-instruments.com